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Dear Customer!
Welcome to caviarcenturion.com. Please read our Terms and Conditions carefully before placing your order.
1. General information, terms and conditions
1.1 Owner and operator of the website:
Company name: WA Invest Trade kft.
Company registration number: 01 09 401916
VAT number: 27880609-2-43
Bank account number: LT58 3250 0743 2596 4524
Seat: 1117 Budapest, Alíz utca I/B. ép. 3. em.
1.2. Customer Service:
Telephone contact: +36204898855
E-mail address: support@caviarcenturion.com
Complaint e-mail address: support@caviarcenturion.com
1.3. Contracting Parties:
Buyer/Orderer/User: the customer who uses the service of the caviarcenturion.hu internet shop (Webshop) to record a customer order.
Seller/Service provider: the operator of the caviarcenturion.hu internet shop (Webshop) WA Invest Trade kft.
1.4. caviarcenturion.com Webshop is a webshop that is operated by the Webmaster (Webmaster). In order to use the Internet shopping and Webshop services, the Customer must accept the provisions of these GTC during the registration or purchase (in both cases), which can be done by selecting the checkbox on the form. Upon acceptance of the terms and conditions of the GTC, a contract under these GTC is concluded between the Service Provider and the Webshop user, i.e. the Customer. If the Customer does not accept the terms and conditions of the GTC, he may not use the services of the Webshop. Nor may he register or send orders.
2. Steps to order
2.1. Registration
Registration on the Webshop is free of charge and voluntary, registration is not a condition for placing an order on the Webshop. The Seller shall inform the Buyer of the success of the registration by sending a message to the e-mail address provided. After the registration, the registration must be confirmed, which the Buyer can do by clicking on the confirmation link in the message sent to the e-mail address provided. Without using the confirmation link, the Buyer will not be able to log in to his account.
Registration is not required to browse the Webshop, to view text content or products. When registering, you must fill in the information provided in the form (name, delivery address, billing address, company registration number, tax number, e-mail address and telephone number, etc.). You have the possibility to check, modify or delete the data at any time before approval. Once the order has been sent, the data can no longer be modified in the system. If you need to do so, please contact us using one of the contact details above.
During the registration process, you can enter multiple billing and Hungarian/foreign delivery addresses. The delivery address can be changed during each purchase and if the address entered during registration does not match the subsequent delivery address, the Customer can change it during the order process and enter a different address. Once registered, no confirmation of registration is required and the Customer will be automatically logged into the Webshop.
The Seller shall not be liable for any delivery delays or other problems or errors caused by incorrect and/or inaccurate information provided by the Buyer.
It is possible to change the previously recorded data after logging in to your user account. The Seller excludes any liability for any damage or error resulting from the modification of the registered data by the Buyer, and the Seller shall not be liable in any way in this respect.
The Buyer may initiate the deletion of their account through the Webshop. Within the “My Account” menu, under “Dashboard,” the Buyer can start the deletion process by clicking on the “Delete Account” option. After clicking, the Buyer must confirm the deletion via the recieved system email. If this is not completed, the account will remain active. Upon successful deletion, the Seller will notify the Buyer in a separate email.
The Buyer is solely responsible for keeping the user access data (in particular the password) confidential. If the Buyer becomes aware that the password provided during registration has been accessed by an unauthorised third party, he/she shall immediately change his/her password and, if it is suspected that the third party is misusing the password in any way, he/she shall notify the Seller at the same time. The Seller shall not be liable for any damage resulting from the Buyer forgetting his password or from it becoming available to unauthorised persons for any reason not attributable to the Seller.
The Buyer undertakes to update the personal data provided during registration as necessary to ensure that they are up-to-date, complete and accurate. Any delay or damage resulting from failure to do so shall be borne by the Buyer.
You can buy without registering on the website. In this case, you do not need to create a user profile, your user data will not be saved, so the non-registered user will have to re-enter them when placing the next order.
2.2. By accepting the GTC, the Parties agree that the contract concluded between them by electronic means
The documents constituting the written contract are: – the offer to purchase made by the buyer on the order
– For the Seller, the order confirmation.
The Seller shall keep the written contract documents on file so that they can be retrieved at a later date. The written contract is kept by the Seller for future reference.
The Seller will confirm the receipt of the order sent by the Customer without delay, but no later than 48 hours, by means of a confirmation e-mail, which will contain the data provided by the Customer (name, email address, telephone number, billing and delivery information, etc.), the order ID, the customer ID (which is the same for all orders), the date of the order, the list of products ordered, the quantity, the price, the delivery / collection fee and the total amount payable. This automatically generated e-mail does not constitute a confirmation of the order, it only confirms that the order has been received. The Seller will then send the Buyer an order confirmation, including the delivery address and expected delivery date, no later than the delivery date.
The Buyer shall be exempted from the obligation to make an offer if he does not receive the confirmation e-mail from the Seller without delay, but no later than 48 hours after the delivery, and is therefore not obliged to purchase the products included in his order.
A sales contract between the Seller and the Buyer is concluded in connection with an order for products placed in the Webshop when the Seller sends the Buyer an order confirmation e-mail. Until that time, no statement or action by either the Buyer or the Seller shall be construed as an offer or acceptance thereof.
Pursuant to Government Decree 45/2014 (II.26) on the detailed rules of contracts between consumers and businesses, the contract thus concluded shall be deemed to be a contract concluded by electronic means in Hungarian.
The order and its confirmation shall be deemed to be a contract concluded by electronic means, which is governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain aspects of electronic commerce services and information society services. The contract is subject to the provisions of Government Decree 45/2014 (26.02.2014) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
If the Customer purchases goods purchased in the Webshop of the service provider for resale, he/she must indicate this when placing the order.
The Customer guarantees that he will provide his own personal data and will not place an order on behalf of another natural or legal person. The Service Provider reserves the right to cancel the order if it is convinced that the Customer’s personal data is false.
3. The product
By its nature, caviar can deteriorate quickly. Fresh products should be stored in a refrigerator according to the conditions indicated on the product. Caviar must be consumed within the expiry date indicated on the packaging and within 5 days of opening. Customers can find information on the essential characteristics of the product in the description of the product on the website and the packaging of the products contains all the information concerning the characteristics, composition and use of the product. After receiving the product, the Buyer is obliged to read and familiarise himself with this information in order to avoid health problems and to ensure the correct use of the product, for his own safety and that of others.
In order to ensure the best quality in the unexpected event that the ordered product is not in stock within the required delivery time, the Seller will offer the Customer a substitute product of at least the same quality as the ordered product and which does not represent an additional cost to the Customer. The Supplier will notify the Buyer of this change by telephone or e-mail and may decide to cancel the order or accept the substitute.
Product offers may be changed by the Service Provider without prior notice. Due to the uniqueness of our products, the products delivered may differ from the product photos in the Webshop.
4. Prices
The prices shown next to each product include VAT, the cost of delivery will be added to the total amount at the time of ordering. The Supplier shall sell the products to the Customer at the consumer price valid at the time of ordering.
The total amount payable, based on the order summary and order confirmation letter, shall include all costs, including delivery/pick-up charges, if the Customer has chosen a delivery/pick-up method for which the Seller charges a fee.
5. Delivery options
5.1. Delivery
The Seller delivers the Products at a time agreed in advance with the Buyer at the e-mail address or by telephone. The Buyer shall check the integrity of the package at the time of delivery. In the event of damaged packaging, the fault must be recorded in a report on the spot and the courier service will be held responsible. In such a case, the acceptance must be refused and the Seller must be informed so that he can take the necessary steps with the courier service.
Carrier within Hungary: DHL
For shipments abroad, carrier: DHL
The cost of delivery will be added to the invoice when the order is finalised.
The Supplier will deliver the ordered products on fixed days. If delivery cannot be made on the specified dates for any reason, the Service Provider shall notify the Customer immediately. The Supplier shall not deliver on public holidays.
5.2 Shipping Costs and Delivery Areas
Delivery is always made in a thermo-insulated cooling container.
Deliveries within Germany:
Go! Express 24h: €15.00 / 6 000 HUF (free shipping for orders over €120.00* / 45 000 HUF)
Next business day delivery for orders placed Monday to Thursday by 2:00 PM**
Deliveries to EU Customs Areas:
Go! Express 24h: €55.00 / 20 000 HUF (free shipping for orders over €350.00* / 140 000 HUF)
Next business day delivery for orders placed Monday to Thursday by 2:00 PM**
No delivery to:
Overseas territories and areas outside the EU customs area (e.g., Heligoland, Åland Islands, Gibraltar)
Quantity discounts possible depending on order value.
Personal pickup is not offered.
* We do not deliver to the German North Sea and Baltic Sea islands.
** For all payments, the time of receipt of payment is decisive.**
6. Payment methods, invoice
6.1. Payment methods:
- Credit card
- Bank transfer (advance payment)
- Pay Pal
- GooglePay
- ApplePay
6.2. Invoice:
Seller sends a link to the Buyer by e-mail, through which the invoice can be downloaded.
7. Refusal by the Customer to accept the Product
The Customer is entitled to refuse to accept the Products or part of the Products selected by him without giving any reason. In this case, the employee responsible for delivery will record the refusal. Products whose promotional price is valid for the purchase of several products or from the time of purchase cannot be partially refused, only the entire product can be refused. If the Buyer refuses to take delivery of all the products ordered by him, he will have to pay a delivery/acceptance fee. The price of the refused products shall not be deducted from the Buyer’s bank account, nor shall the Seller subsequently charge the Buyer in any way for the value of the products.
Rejected goods will be marked on the delivery note, the purchase price of which will be credited back to the Buyer’s bank account within 14 days of the date of rejection at the latest in the case of payment in advance, while in the case of payment on the spot, only the actual purchase price will be deducted.
8. Right of withdrawal
8.1 Buyers who are deemed to be consumers have the right of withdrawal as set out below. A consumer is any natural person who enters into a legal transaction for a purpose which is outside the scope of his economic or independent professional activity.
(Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses)
- in the case of a contract for the sale of a product,
- in the case of a contract for the sale of several products, if the delivery of each product is to take place at different times, the last delivered product,
- in the case of a product consisting of several items or pieces, the last delivered item or piece,
- if the product is to be delivered regularly within a specified period of time, the first delivery.
8.3. If the Buyer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw by telephone or in writing to our company (WA Invest Trade kft., 1117 Budapest Alíz utca I/B. ép. 3. em., Tel.: +36204898855, E-mail: support@caviarcenturion.com). He may indicate his intention to withdraw by using the attached Withdrawal/Termination Information (which, incidentally, is also an annex to the above-mentioned Government Decree), or in any other form.
To meet the withdrawal deadline, it is sufficient for the Customer to send us the notice/statement of his/her intention to withdraw by the end of the withdrawal period.
8.4 The above shall not affect the right of the Customer to exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods. If the Buyer has made an offer to conclude the contract, the Buyer shall have the right to withdraw the offer before the conclusion of the contract, which shall terminate the obligation to make an offer to conclude the contract.
8.5 Consequences of withdrawal
8.5.1 If the Buyer withdraws from this contract, we will refund his payment, including delivery costs, without delay, but no later than fourteen days after receipt of the intention to withdraw. The refund shall be made by bank transfer to the bank account provided by the Customer; no extra charge shall be made for the refund.
8.5.2 Customers are further informed that if they do not choose the least costly mode of transport other than the usual mode of transport, in the event of cancellation, our company is not obliged to reimburse the additional costs resulting from this.
8.5.3 We may refuse a refund until we have received the goods back, whichever is the earlier, or until the Customer has provided evidence that the goods have been returned.
8.5.4 The Buyer must return the Goods without delay, but no later than fourteen days after giving notice of its intention to withdraw from the Contract. The Buyer may exercise its obligation to return the goods in person or by sending the goods by ordinary mail to the Customer Service address at 1097 Budapest, Kén 6. The Seller reserves the right not to accept COD shipments.
The time limit is deemed to have been observed if the product is handed over/delivered to the Seller before the expiry of the fourteen-day period.
In the event of cancellation, the cost of returning the product shall be borne by the Buyer.
8.5.5 If the Customer exercises the right to terminate the contract for the provision of a service (supply) after the commencement of performance, the Customer shall, in the settlement of accounts, reimburse Seller’s reasonable costs.
8.5.6 The Buyer shall be liable to reimburse the Seller for any depreciation of the returned Product only if the depreciation is due to use beyond that necessary to establish the nature, characteristics and functioning of the Product.
8.6 Exceptions to the Buyer’s right of withdrawal and termination
The buyer may not exercise his right of withdrawal
- after the service (delivery) has been completed in its entirety, if the Seller has started the performance with the express prior consent of the Buyer and the Buyer has acknowledged that he loses his right to terminate the contract after the service has been completed in its entirety;
- in respect of a product or service the price or price of which is subject to fluctuations in the money market which are beyond the Seller’s control and which may occur during the withdrawal period;
- in the case of a product which is not a prefabricated product, which has been produced on the instructions or at the express request of the Buyer, or which is clearly personalised for the Buyer;
- in respect of perishable products or products which retain their quality for a short period;
- in respect of a product in a sealed package which, for health or hygiene reasons, cannot be returned after opening after delivery;
- in respect of a product which, by its nature, cannot be returned after being handed over is inextricably mixed with other products;
8.7. Withdrawal/cancellation information
If you wish to withdraw from the contract, please fill in this form and return it to us. Addressed to: WA Invest & Trade Kft., support@caviarcenturion.com
The burden of proving that the Consumer has exercised his right of withdrawal in accordance with the provisions of this Chapter shall lie with the Consumer.
9. Complaints handling, redress
9.1. Place, time and means of complaint handling
The Buyer may submit consumer complaints about the Product or the Seller’s activities to the contact details indicated in Section 8.3. The Seller will, if it has the opportunity, remedy the oral complaint immediately. If it is not possible to remedy an oral complaint immediately, due to the nature of the complaint, or if the Buyer does not agree with the handling of the complaint, the Seller shall keep a record of the complaint for five years, together with the reply to the complaint on the merits. The Seller shall deliver a copy of the record to the Buyer on the spot in the case of a verbal complaint communicated in person or, in the case of a verbal complaint communicated by telephone or other electronic communication service, shall send a copy of the record to the Buyer no later than the time of the substantive reply. The Seller shall reply to the complaint received in writing within 30 days.
9.2. Remedies, online dispute resolution
If the Buyer is a consumer and disagrees with the position expressed by WA Invest & Trade Kft. in the course of his/her consumer claim, he/she may submit his/her complaint to the following places: – the Conciliation Board of the Chamber of Commerce and Industry of the place of residence or domicile of the consumer, whose contact details can be found at the following link: http://www.fogyasztovedelem.kormany.hu/node/8579
The Conciliation Body attached to the Metropolitan Chamber of Commerce and Industry acts as the online dispute resolution contact point for consumer disputes.
You can contact:
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
(1) 488-2131
Fax number: (1) 488-2186
E-mail address: bekelteto.testulet@bkik.hu
The District Office of the place of residence or stay of the consumer, whose contact details can be found at the following link: http://www.jarasihivatalok.hu/
You can also pursue your claim through court proceedings
If you have a problem with goods or services that you have purchased online, you can lodge a complaint via the platform at the following link: http://ec.europa.eu/consumers/odr/
Your complaint will be investigated by an independent dispute resolution body.
10. Other provisions
10.1. Responsibility
The Service Provider shall not be liable for any risk or damage incurred by the Customer as a result of the use of the online system, in particular for events such as malfunction, external intrusion or computer viruses. The Customer uses the online system at his own risk.
The Customer shall ensure that the use of the Webshop does not infringe the rights of third parties or the law, either directly or indirectly, and the Customer shall be fully and exclusively responsible for its own conduct.
The Buyer accepts that if any activity in connection with the use of the Webshop is not permitted under the laws of the Buyer’s country, the Buyer shall be solely responsible for such use.
10.2. Ownership
The images and texts (content) displayed in the Webshop are the property of the Service Provider, the copyright owner of all content is the Service Provider. Any use of the content, in whole or in part, for any purpose is prohibited and is protected by copyright or other intellectual property rights. The Service Provider will take legal action in the event of any infringing or injurious use of the rights owned by it.
10.3 Applicable law
The Terms and Conditions are governed by the provisions of the applicable law in Hungary.
10.4. Changes to the General Terms and Conditions
The Service Provider is entitled to unilaterally modify these General Terms and Conditions by informing the Customers in advance. The modified provisions shall become effective for the Customer upon the first use of the webshop by the Customer after their entry into force and shall apply to orders placed after the modification.
Should any provision of these GTC be deemed invalid, this shall not result in the invalidity of the contract concluded under these GTC and the other provisions of the contract shall remain in force.
Effective date of these GTC: 18.06.2025.