Refusal by the Customer to accept the Product

The Customer is entitled to refuse to accept the Products or part of the Products selected by him without giving any reason. In this case, the employee responsible for delivery will record the refusal. Products whose promotional price is valid for the purchase of several products or from the time of purchase cannot be partially refused, only the entire product can be refused. If the Buyer refuses to take delivery of all the products ordered by him, he will have to pay a delivery/acceptance fee. The price of the refused products shall not be deducted from the Buyer’s bank account, nor shall the Seller subsequently charge the Buyer in any way for the value of the products.

Rejected goods will be marked on the delivery note, the purchase price of which will be credited back to the Buyer’s bank account within 14 days of the date of rejection at the latest in the case of payment in advance, while in the case of payment on the spot, only the actual purchase price will be deducted.

Right of withdrawal

Buyers who are deemed to be consumers have the right of withdrawal as set out below. A consumer is any natural person who enters into a legal transaction for a purpose which is outside the scope of his economic or independent professional activity.

(Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses)

1. in the case of a contract for the sale of a product,
2. in the case of a contract for the sale of several products, if the delivery of each product is to take place at different times, the last delivered product,
3. in the case of a product consisting of several items or pieces, the last delivered item or piece,
4. if the product is to be delivered regularly within a specified period of time, the first delivery.

If the Buyer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw by telephone or in writing to our company (WA Invest Trade Kft., 1117 Budapest Alíz utca I/B. ép. 3. em., Tel.: +36204898855, E-mail: support@caviarcenturion.com). He may indicate his intention to withdraw by using the attached Withdrawal/Termination Information (which, incidentally, is also an annex to the above-mentioned Government Decree), or in any other form.

To meet the withdrawal deadline, it is sufficient for the Customer to send us the notice/statement of his/her intention to withdraw by the end of the withdrawal period.

The above shall not affect the right of the Customer to exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods. If the Buyer has made an offer to conclude the contract, the Buyer shall have the right to withdraw the offer before the conclusion of the contract, which shall terminate the obligation to make an offer to conclude the contract.

Consequences of withdrawal

If the Buyer withdraws from this contract, we will refund his payment, including delivery costs, without delay, but no later than fourteen days after receipt of the intention to withdraw. The refund shall be made by bank transfer to the bank account provided by the Customer; no extra charge shall be made for the refund.

Customers are further informed that if they do not choose the least costly mode of transport other than the usual mode of transport, in the event of cancellation, our company is not obliged to reimburse the additional costs resulting from this.

We may refuse a refund until we have received the goods back, whichever is the earlier, or until the Customer has provided evidence that the goods have been returned.

The Buyer must return the Goods without delay, but no later than fourteen days after giving notice of its intention to withdraw from the Contract. The Buyer may exercise its obligation to return the goods in person or by sending the goods by ordinary mail to the Customer Service address at 1097 Budapest, Kén 6. The Seller reserves the right not to accept COD shipments.

The time limit is deemed to have been observed if the product is handed over/delivered to the Seller before the expiry of the fourteen-day period.

In the event of cancellation, the cost of returning the product shall be borne by the Buyer.

If the Customer exercises the right to terminate the contract for the provision of a service (supply) after the commencement of performance, the Customer shall, in the settlement of accounts, reimburse Seller’s reasonable costs.

The Buyer shall be liable to reimburse the Seller for any depreciation of the returned Product only if the depreciation is due to use beyond that necessary to establish the nature, characteristics and functioning of the Product.

Exceptions to the Buyer’s right of withdrawal and termination

The buyer may not exercise his right of withdrawal

1. after the service (delivery) has been completed in its entirety, if the Seller has started the performance with the express prior consent of the Buyer and the Buyer has acknowledged that he loses his right to terminate the contract after the service has been completed in its entirety;
2. in respect of a product or service the price or price of which is subject to fluctuations in the money market which are beyond the Seller’s control and which may occur during the withdrawal period;
3. in the case of a product which is not a prefabricated product, which has been produced on the instructions or at the express request of the Buyer, or which is clearly personalised for the Buyer;
4. in respect of perishable products or products which retain their quality for a short period;
5. in respect of a product in a sealed package which, for health or hygiene reasons, cannot be returned after opening after delivery;
6. in respect of a product which, by its nature, cannot be returned after being handed over is inextricably mixed with other products;

Withdrawal/cancellation information

If you wish to withdraw from the contract, please fill in this form and return it to us. Addressed to: WA Invest & Trade Kft., support@caviarcenturion.com

The burden of proving that the Consumer has exercised his right of withdrawal in accordance with the provisions of this Chapter shall lie with the Consumer.

Complaints handling, redress

Place, time and means of complaint handling

The Buyer may submit consumer complaints about the Product or the Seller’s activities to the contact details indicated above. The Seller will, if it has the opportunity, remedy the oral complaint immediately. If it is not possible to remedy an oral complaint immediately, due to the nature of the complaint, or if the Buyer does not agree with the handling of the complaint, the Seller shall keep a record of the complaint for five years, together with the reply to the complaint on the merits. The Seller shall deliver a copy of the record to the Buyer on the spot in the case of a verbal complaint communicated in person or, in the case of a verbal complaint communicated by telephone or other electronic communication service, shall send a copy of the record to the Buyer no later than the time of the substantive reply. The Seller shall reply to the complaint received in writing within 30 days.

Remedies, online dispute resolution

If the Buyer is a consumer and disagrees with the position expressed by WA Invest & Trade Kft. in the course of his/her consumer claim, he/she may submit his/her complaint to the following places: – the Conciliation Board of the Chamber of Commerce and Industry of the place of residence or domicile of the consumer, whose contact details can be found at the following link: http://www.fogyasztovedelem.kormany.hu/node/8579

The Conciliation Body attached to the Metropolitan Chamber of Commerce and Industry acts as the online dispute resolution contact point for consumer disputes.

You can contact:

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
(1) 488-2131
Fax number: (1) 488-2186
E-mail address: bekelteto.testulet@bkik.hu

The District Office of the place of residence or stay of the consumer, whose contact details can be found at the following link: http://www.jarasihivatalok.hu/
You can also pursue your claim through court proceedings
If you have a problem with goods or services that you have purchased online, you can lodge a complaint via the platform at the following link: http://ec.europa.eu/consumers/odr/
Your complaint will be investigated by an independent dispute resolution body.